Terms of Service

Service Scope

VPNWest offers subscriptions to international routes, covering 120+ countries / 210+ routes, with support for Windows / macOS / iOS / Android / Linux. Get clients, manage subscriptions, and configure connections through the user panel. The available routes are those shown in the panel.

The service provides network connectivity; it does not include accounts, memberships, or content licenses for third-party websites or apps. You must still follow the regional, account, and usage rules of the services you access. Route coverage does not guarantee access to every third-party service.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your login credentials and subscription links secure. Do not publish them or submit them to untrusted websites. If you discover that your credentials have been exposed or are being used unusually, change your password promptly and request assistance through a support ticket in the panel.

There is no device limit, and account holders may use the service on their personal devices. This does not permit sharing accounts or subscription links with others. Reselling, renting, or distributing subscriptions, or offering the connection as a commercial service to others, is prohibited. You are responsible for activity under your account; suspected misuse will be reviewed against actual records.

Billing and Refunds

Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated by the remaining days. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; data remains available until used and never expires. Alipay / WeChat Pay / USDT are supported.

You may request a full refund for any reason within 7 days of your first payment. Submit a support ticket through the user panel with your refund request and the relevant order. You do not need to explain why you are dissatisfied. We may need to verify the order and account ownership during review; do not include your password or full subscription link in the ticket.

For requests outside the scope above, submit a ticket describing the circumstances. Whether another resolution applies will depend on the situation and applicable law; no additional refund is promised.

Acceptable Use

You must comply with the laws and regulations that apply where you are located and to your activities, as well as the terms of the websites and apps you use. You may not use the service for network attacks, fraud, distributing malware, violating privacy or intellectual property rights, or other unlawful activity.

Do not access another person's systems without authorization, misuse network resources, or interfere with other users' connections. Network acceleration does not change the legal nature of an activity or remove your responsibility for content you publish, access permissions, or related actions.

Availability and Limitation of Responsibility

Connection performance depends on your local network, carrier routing, device configuration, and target platform policies. Maintenance, network faults, or changes to external services may cause route changes or temporary interruptions. VPNWest does not guarantee a fixed speed, uninterrupted connectivity, or ongoing availability of any specific third-party platform.

If you experience connection issues, check your client configuration first, then describe the problem in a support ticket. Keep your own copies of important files. Responsibility for losses caused by third-party services or your own configuration will be assessed based on the actual cause. These terms do not exclude any service liability that cannot legally be excluded.

Account Termination and Changes to These Terms

If there is unlawful use, resale or sharing, service interference, or another material breach of these terms, VPNWest may suspend relevant connections or terminate account services based on the risk involved. If you disagree with an action, you may explain the circumstances through a support ticket in the panel. Disputes involving account balances or refunds will be handled under these terms and applicable law.

Changes to these terms will be published on this page along with an updated date. Significant changes to rights or obligations will be announced on the site or through the user panel. Changes will not reduce statutory rights or refund entitlements that have already arisen. See the Privacy Policy for how account information is handled, or go to user panel support tickets to send feedback.